What Do You Do When a Client Mentions Medication Hours Before a Visit but Does Not Answer Your Calls?

A countryside visit that should have taken around an hour turned into a much longer appointment when a client asked me via WhatsApp voice note to administer medication to one of her dogs shortly before I arrived. With no details about the medication and no answer when I called the client for further instructions, I was left trying to work out what was needed while ensuring the dogs received their care. This experience highlights why clear instructions and timely communication matter in pet sitting.